Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Arrafie collects, uses and protects your personal data when you use our website and mobile app.
1. Data we collect
- Account: your name and email address.
- Orders: delivery phone number, delivery address and city, and the items you order.
- Technical: device information and a session token needed to keep you signed in.
We do not collect any payment-card data — orders are paid by Cash on Delivery.
2. How we use it
- Create and manage your account.
- Process, confirm and deliver your orders.
- Let you track your order status.
- Provide customer support and respond to your requests.
- Meet our legal and accounting obligations.
3. Sharing
Our confirmation and delivery staff, and any delivery carrier we use, access the details needed to confirm and deliver your order (name, phone, address, items). We do not sell your personal data and do not share it for advertising. We may disclose it where required by law.
4. Cookies & session
We use a small session token to keep you signed in and to remember your language and theme. No third-party advertising cookies.
5. Data retention
We keep your account and order data while your account is active and as needed to fulfil orders and meet legal obligations. You can ask us to delete your account.
6. Your rights
You may request access to, correction of, or deletion of your personal data, and withdraw consent, by contacting us (below).
7. Security
We protect your data with encryption in transit (HTTPS), hashed passwords, and access controls. No method is 100% secure, but we take reasonable measures.
8. Children
The service is not directed to children under 13, and we do not knowingly collect their data.
9. Changes
We may update this policy; the "last updated" date reflects the latest version.
10. Contact
For any privacy question or request: contact@arrafiemarket.com — Rue Abdul Karim Al-Khattabi, Témara, Morocco.
